Refund and Returns Policy

Return & Refunds

Customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

Products may be returned if they:

• Are returned within 7 days of delivery.
• Are unused, unwashed, and undamaged.
• Have all original tags attached.
• Are returned in their original packaging.

Non-Returnable Items

Returns will not be accepted for:

• Products that have been worn, washed, or altered.
• Products damaged after delivery due to misuse.
• Products without original tags or packaging.
• Items marked as Final Sale (if applicable).

Damaged or Incorrect Orders

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photographs of the product and packaging.

Refunds

• Once the returned product passes our quality inspection, the refund will be processed to your original payment method within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after receiving your bank details.

Cancellation Policy

• Orders may be cancelled before they are dispatched.
• Once an order has been shipped, cancellation requests cannot be accepted.
• For prepaid orders cancelled before dispatch, refunds will be processed to the original payment method within 5–7 business days.
• To request a cancellation, please contact us as soon as possible.

Customer Support

📧 info@indraayathelabel.com
📞 +91 97113 27848 | +91 98188 20868